RETURN & REFUND POLICY
- How do I cancel my order?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at firstname.lastname@example.org with your order number mentioned in the subject line.
In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email.
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
One of our customer care executives will be happy to assist you through this process. You can contact them by email email@example.com or phone at +91-9810032717
- What is the Return Policy?
Xergy has no question asked Return Policy. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange;
You must raise a return request by emailing us at firstname.lastname@example.org within 48 hours of receipt of your Order
Product, Labels, Packaging and Tags must not be tampered with
Product must be in perfect condition
If you have received a defective product, send us images at email@example.com com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
Please note that shipping cost of Rs.50 where applicable will not be refunded
Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will credit 100 Reward Points in your account in lieu of the shipping costs.
How do I self-ship ?
You can courier the product(s) to the address mentioned below:
Address – B-103, 1st Floor, Naraina Industrial Area, Phase-1
NEW DELHI, Delhi, 110028